Authentication / Login

Feb 8, 2024

We have four different authentication methods: SAML, LDAP, User/Password, LocalAuthentication. SAML: This is our preferred option and the one that works best for schools.  It means each staff member only has to remember a single username and password which they use to log into their primary authentication system, and then every other application recognises the […]

Sending SMS messages outage

Aug 21, 2023

Friday 18-8-2023 The ability to send SMS messages is currently unavailable.  All of our SMS functionality is directed via Infoways, and they are currently having issues delivering these messages into the mobile network.  They are aware of the problem and are working on it. Update: Monday 21-8-2023 8:49am The SMS facility is still currently unavailable.  […]

Obtaining Consent from Staff

Jan 23, 2023

There is no doubt that we hold personal information on a staff member, specifically their name, amongst other things.  It seems only reasonable that we should then obtain the staff member’s consent to store this information.  A recent request from Education Queensland has asked us to implement an option for staff to give (or withhold) […]

Outage – Monday 23 May 2022, 3:42pm – 3:57pm

May 23, 2022

Sorry – this was my mistake. I was repairing a broken function in the Detention System but the change didn’t go according to plan and we were offline for 15 minutes while I undid the change. I’m still not sure why the error occurred, there is some investigation still to happen on this.   Update: […]

Email issue 17th February 2022

Feb 17, 2022

We had some issues with the connection to the email server around 8am (AEST), for about 5 minutes.  It should all be working again now.  Note, this may well have impacted a number of schools using the School Notices application to send their notices around this time. We were testing some additional security options, in […]

SOBS slow responses

Apr 27, 2021

7:50pm Today we have had some slow response issues on the EQ SOBS server. We’ve been looking into this and isolating the problem. The server itself is performing well and not causing any problems. Initially we thought it was a network issue, but once a connection is in place the network operation is fine. We […]

SOBS server outage

Aug 10, 2020

Monday 10th August 2020 – 13:38pm – the SOBS servers are currently offline. 2pm: The outage is currently being investigated by our hosting company. Currently they are suspecting a networking problem. This is impacting many sites besides ourselves. They are anticipating it will be corrected shortly. 2:48pm: The server appears to be back. However when […]

Security Improvements

May 23, 2020

Over the last two weeks we have been applying 100’s of updates to improve our application security. Specifically this is related to values that you are entering on input forms within SOBS, and also values that are being imported. Every input field on every form is now being scrutinised much more closely. If we find […]

Quill for editing text

23 May 2020 – we’ve removed our old text editor and installed a new one. It looks slightly different to the old one but still does the same job. We’ve added a few more font options but less size options. Otherwise it hasn’t really changed. If you have any problems with this new text editor […]

EQ server outage notification

Apr 30, 2020

30th of April 2020: It would appear our EQ server is not currently accessible. Access to is unaffected. 1:20pm: We were notified that the server was offline at around 12:40pm. We confirmed that the server is currently offline – we have no contact with it. We have called the hosting company to investigate. In […]