SOBS slow responses

Apr 27, 2021

7:50pm Today we have had some slow response issues on the EQ SOBS server. We’ve been looking into this and isolating the problem. The server itself is performing well and not causing any problems. Initially we thought it was a network issue, but once a connection is in place the network operation is fine. We […]

SOBS server outage

Aug 10, 2020

Monday 10th August 2020 – 13:38pm – the SOBS servers are currently offline. 2pm: The outage is currently being investigated by our hosting company. Currently they are suspecting a networking problem. This is impacting many sites besides ourselves. They are anticipating it will be corrected shortly. 2:48pm: The server appears to be back. However when […]

Security Improvements

May 23, 2020

Over the last two weeks we have been applying 100’s of updates to improve our application security. Specifically this is related to values that you are entering on input forms within SOBS, and also values that are being imported. Every input field on every form is now being scrutinised much more closely. If we find […]

Quill for editing text

23 May 2020 – we’ve removed our old text editor and installed a new one. It looks slightly different to the old one but still does the same job. We’ve added a few more font options but less size options. Otherwise it hasn’t really changed. If you have any problems with this new text editor […]

EQ server outage notification

Apr 30, 2020

30th of April 2020: It would appear our EQ server is not currently accessible. Access to sobs.com.au is unaffected. 1:20pm: We were notified that the server was offline at around 12:40pm. We confirmed that the server is currently offline – we have no contact with it. We have called the hosting company to investigate. In […]

Coronavirus COVID-19

Apr 2, 2020

A few tips in regards to managing your SOBS system during a school shutdown. Parent / Teacher interviews: If you have cancelled your scheduled interviews but still have current bookings in the system, then use the “Archive round” option to archive the current interview round. This will ensure the automatic reminders are not being sent […]

2019 Server Upgrade – addendum

Nov 6, 2019

We like to think SOBS is a nice stable application that is always available. In general this is true, although like all IT companies we “suffer the slings and arrows” of the upgrade process. In the last three weeks we have had a number of problems appearing, and we are very sorry if any of […]

2019 Server Upgrade

Oct 11, 2019

Every three years we replace our servers and upgrade to the latest stable software versions. We will provide regular updates, although I doubt there will be too many people following along. It’s also a good documentation process for us. 8:17pm We have just taken the SOBS websites offline for maintenance. The job of migrating the […]

SOBS outage 13-7-2018 10:46am

Jul 13, 2018

This appears to be a networking error at Servers Australia. They know about the problem and are working to resolve it. NOTE: Some schools are able to access SOBS, networking is a bit like this, it depends a lot on who your internet provider is. UPDATE: 11:23am looks as though it may be resolved.  We […]

SMS currently offline

May 10, 2018

3:26pm Brisbane time: Our SMS provider MessageMedia updated their SSL certificate at 1pm (Melbourne time) and we are now unable to send SMS messages. We are in touch with them and hoping to have this resolved as soon as possible. 4:12pm Brisbane time: it is now resolved.